Return Eligibility
Items must be unused, unworn, and in their original condition with all tags and packaging intact. Personalized items are not eligible for return.
CUSTOMER CARE
RETURN & EXCHANGE
A Clear and considered process for our piece of mind
14-Day Return Window
You have 14 days from the date of delivery to request a return. Items must be unused, with original packaging and tags intact.
Made-to-Order Pieces
As each piece is made to order, we kindly ask that you review all product details carefully before placing your order.
How to Request a Return
Email us at support@valqoro.com with your order number and reason for return. We’ll guide you through the next steps.
Refunds
Once we receive and inspect your return, we’ll notify you and process your refund to your original payment method.
Frequently asked questions
What is your return window?
You may request a return within 14 days of receiving your order. Once your request has been accepted, the item must be sent back within the following 14 days.
Which items are eligible for return?
Eligible items should be unworn, unaltered and free from marks, odours or damage. Please return the piece with its original tags and packaging wherever reasonably possible. You may carefully try on your jacket indoors to check the fit.
Can I exchange my jacket for another size?
Yes, size exchanges are available for eligible items, subject to availability. Contact us within 14 days of delivery. As many VALQORO pieces are made to order, your replacement may require an additional production period.
Who pays for return shipping?
For change-of-mind returns or size exchanges, the customer is responsible for return shipping. We recommend using a tracked and insured service, as VALQORO cannot be responsible for parcels lost during return transit. If the item is faulty, damaged or incorrect, we will assist with the return cost.
What if my order arrives damaged, faulty or incorrect?
Please contact valqorowear@gmail.com as soon as possible and include your order number along with clear photographs of the item and packaging. We will review the issue and arrange an appropriate repair, replacement or refund. Your statutory consumer rights remain unaffected.