SHIPPING POLICY

Last updated: 23 August 2026

At VALQORO, many of our leather products are handcrafted or made to order in Pakistan and shipped to customers worldwide. This policy explains our production, dispatch and delivery process.

1. Order Processing

After placing an order, you will receive an order-confirmation email containing your order details.

We may contact you if we require:

• Measurement or sizing confirmation

• Customisation details

• Address verification

• Additional information needed to complete your order

Production will begin after your payment and all required order details have been confirmed.

Orders are not normally processed, produced or dispatched on weekends or public holidays.

2. Production Time

Many VALQORO products are made to order and are not held as ready-made stock.

Estimated production times are:

• Standard leather jackets and coats: approximately 7–10 business days

• Custom-sized or personalised leatherwear: approximately 10–15 business days

• Motorcycle suits and technical products: approximately 15–18 business days

• Ready-to-ship products: normally dispatched within 2–3 business days

The estimated production time displayed on the individual product page will take priority if it differs from the estimates above.

Production time is separate from shipping time.

Orders containing multiple products may be dispatched together once every product is ready, unless we agree to split the shipment.

3. Shipping Destinations

VALQORO offers tracked shipping to the United Kingdom and selected international destinations.

Shipping availability depends on:

• Courier coverage

• Local import restrictions

• Product type

• Destination country

• Service availability at the delivery address

If we cannot ship an order to your location, we will contact you and provide a refund for any affected item.

4. Shipping Services

Orders are normally shipped using a reputable tracked courier service, which may include:

• DHL

• FedEx

• UPS

• Another trusted international courier

The courier used for an order may vary depending on the destination, parcel size, product weight and service availability.

We cannot guarantee the use of a specific courier unless this has been agreed with us before the order is placed.

5. Estimated Delivery Times

Estimated delivery times begin after production is completed and the order has been dispatched.

Typical delivery estimates are:

• United Kingdom: approximately 5–8 business days

• Europe: approximately 5–10 business days

• United States and Canada: approximately 10–15 business days

• Australia and New Zealand: approximately 10–15 business days

• Other international destinations: approximately 10–15 business days

These are estimates rather than guaranteed delivery dates.

Remote areas, customs inspections, courier disruption, severe weather, public holidays and other circumstances outside our reasonable control may result in additional delivery time.

6. Shipping Charges

Available shipping methods and charges will be displayed during checkout before you complete payment.

Free shipping may be offered:

• On selected products

• To selected destinations

• During promotional periods

• When a stated minimum order value is reached

Where free shipping is not available, the shipping cost may depend on the destination, parcel weight, dimensions and selected delivery service.

Promotional or free-shipping offers do not normally include customs duties, import VAT, local taxes or special handling charges unless expressly stated.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import VAT, sales tax, clearance charges or other fees imposed by the destination country.

Unless the checkout or order confirmation expressly states that duties and taxes have been collected:

• The order will be shipped on a duties-unpaid basis.

• The recipient will be responsible for paying any applicable import charges.

• Import charges are not included in the product or shipping price.

• VALQORO cannot control or accurately predict charges imposed by local authorities.

Customs authorities may contact the recipient directly to request payment or additional information before releasing the parcel.

A delay caused by unpaid duties, customs inspection or missing information does not make VALQORO responsible for the resulting delivery delay.

Customers should check their country’s import rules before placing an order.

8. Order Tracking

Once your order has been dispatched, we will send you a shipping-confirmation email containing the tracking number or tracking link where available.

Tracking information may take up to 24–48 hours to become active after dispatch.

Customers are responsible for monitoring tracking updates and responding promptly to any courier or customs request.

If your tracking information has not updated for several business days, please contact us at valqorowear@gmail.com

9. Delivery Address

Customers must provide a complete and accurate delivery address at checkout, including:

• Recipient’s full name

• House or building number

• Street address

• City

• Postal or ZIP code

• Country

• Active telephone number

• Any necessary apartment, unit or access information

Please contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed after production or dispatch has begun. Once the parcel has been handed to the courier, address changes may be unavailable or subject to an additional charge.

VALQORO is not responsible for delivery failure caused by an incorrect, incomplete or outdated address supplied by the customer.

10. Signature and Delivery Attempts

Some shipments may require a signature upon delivery.

The courier may:

• Attempt delivery more than once

• Leave the parcel at an authorised collection point

• Contact the recipient for delivery instructions

• Return the parcel if delivery cannot be completed

The customer is responsible for following courier instructions and collecting the parcel within the stated period.

A parcel marked as delivered by the courier will be considered delivered unless the customer provides reasonable evidence that it was not received.

11. Delayed Shipments

Occasional delays may occur because of:

• Customs clearance

• Courier network disruption

• Severe weather

• Public holidays

• Remote delivery locations

• Government restrictions

• Incomplete delivery information

• Events outside our reasonable control

Please allow the courier’s estimated delivery period to pass before reporting an order as delayed.

Where a parcel is significantly delayed, we will assist you by contacting the courier or opening an investigation. Courier investigations may require additional time and are managed according to the courier’s procedures.

12. Lost Shipments

A parcel is not considered lost solely because tracking has temporarily stopped updating.

If the courier confirms that a parcel has been lost, VALQORO will assess the order and provide an appropriate solution, which may include:

• Sending a replacement

• Remaking the product

• Issuing a refund

We may be required to wait for the courier’s investigation to be completed before providing a final resolution.

VALQORO will not be responsible for a parcel lost because of an incorrect address supplied by the customer or because the customer failed to collect or accept the shipment.

13. Damaged Parcels

Please inspect the parcel when it arrives.

If the packaging or product has been damaged during shipping, contact us as soon as reasonably possible at valqorowear@gmail.com and provide:

• Your order number

• Clear photographs of the outer packaging

• Clear photographs of the shipping label

• Photographs or video showing the damaged product

• A description of the damage

Please keep the product and all original packaging until the claim has been reviewed. The courier may require the packaging for inspection.

Do not return a damaged product without first contacting us and receiving return instructions.

14. Refused and Unclaimed Shipments

If a shipment is refused, remains unclaimed or is returned because the recipient:

• Did not pay applicable customs charges

• Supplied an incorrect or incomplete address

• Failed to respond to the courier

• Failed to collect the parcel

• Refused delivery without an accepted legal reason

we may deduct the original shipping cost, return-shipping cost, customs charges and other reasonable expenses from any refund, where permitted by law.

Made-to-order, personalised and custom-sized products may not qualify for a refund simply because delivery was refused or import charges were not paid.

This does not affect your statutory rights where a product is faulty, damaged, incorrect or materially different from its description.

15. Separate Shipments

In some cases, products from the same order may be shipped separately because of their size, weight, production schedule or availability.

If an order is divided into multiple parcels, you may receive more than one tracking number.

You will not be charged additional shipping costs unless separate delivery was requested by you and the additional cost was agreed in advance.

16. Changes and Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Ready-to-ship orders may be processed quickly, so we cannot guarantee changes after an order is placed.

Made-to-order or personalised orders may not be cancelled once production has started, where permitted by applicable law.

For further details, please review our Refund and Return Policy and Terms of Service.

17. Contact Us

For questions about production, shipping or tracking, please contact:

VALQORO
Email: 
Website: www.valqorowear.com
Business address: [

Please include your order number when contacting us about an existing order.